From February 12, 2021 08:30 until February 12, 2021 16:00
At Training Courses at Business Lodge, Bury
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Customers are one of the most important assets to any business and looking after them is essential to achieve success. This course looks at how delegates can prepare themselves in readiness for the many different types of customers and deliver excellent Customer Service.
Half day. Maximum number of delegates: 12
This course is suitable for category "C" and “D” license holders.
The aim of the course is to:
There is no pass/fail element to this course.
When completing this module in conjunction with another half-day session, delegates will receive a certificate of attendance and have seven hours Periodic CPC training uploaded on the DVSA Recording and Evidencing database.
This course is aimed at getting delegates to step back and consider the impact that their attitude, good or bad may be having on themselves and those around them. The course helps delegates put in place measures to control challenging situations resulting in better outcomes for all concerned.
Half day. Maximum number of delegates: 12
This course is suitable for category "C" and “D” license holders.
There is no pass/fail element to this course.
When completing this module in conjunction with another half-day session, delegates will receive a certificate of attendance and have seven hours Periodic CPC training uploaded on the DVSA Recording and Evidencing database.