Course Descriptions by Category
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First Aid & Fire Safety
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Health & Safety Courses
- Asbestos Awareness - UKATA
- Highfield Effective Auditing and Inspection - Level 3 Award (RQF)
- Highfield Health and Safety within the Workplace Level 2 Award
- Highfield Level 2 Risk Assessment
- IOSH Leading Safely
- IOSH Managing Safely
- IOSH Managing Safely Refresher
- IOSH Safety, Health & Environment for Construction Site Managers
- IOSH Safety, Health & Environment for Construction Workers
- IOSH Working Safely
- Manual Handling
- Qualitative Face Fit Train the Tester
- Sharps & Needlestick Training
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Train The Trainer
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Wellbeing
Customer Care Training
Booking Type | Course Price (ex VAT) | Max No of Delegates | Places Remaining |
---|---|---|---|
Delegate Rate | £120.00 | 12 | 12 |
Max number of delegates: 12
Duration: 1 Day
Length of certification: 3 Years
Accreditation: Certificated
Who should attend?
This course is designed for any employees that are required to interact with customers and colleagues whilst carrying out their duties to provide a first-class customer experience.
Aim
To provide delegates with a thorough understanding of how to provide excellent customer service to external customers and colleagues within their organisation.
Attendees will achieve a clear understanding of how various factors can influence the customer journey and internal relationships.
Content
- Describe how beliefs and respect can drive behaviour
- Make the link between internal and external customers
- List the benefits of customer service excellence
- Understand the customer journey
- Explain the difference between responding and reacting to a customer
- Differentiate between passive, aggressive and assertive behaviour
- Use communication skills to deliver customer service excellence
- Common causes of customer complaints
- How to deal with complaints
- Recognise a structured approach to phone calls and email communications
- Maximising customer engagement
- Time management
- Recognise the change process and employ practical tips to develop their own performance
Training Methods
A high proportion of classroom-based tutorials concluding with role play based training and assessments.