From March 29, 2021 09:30 until March 29, 2021 17:00
At In- House Training Available
Hits: 1404
Max number of delegates: 12
Duration: 1 Day
Length of certification: 3 Years
Accreditation: Certificated
This course is designed for any employees that are required to interact with customers and colleagues whilst carrying out their duties to provide a first-class customer experience.
To provide delegates with a thorough understanding of how to provide excellent customer service to external customers and colleagues within their organisation.
Attendees will achieve a clear understanding of how various factors can influence the customer journey and internal relationships.
A high proportion of classroom-based tutorials concluding with role play based training and assessments.